Frequently Asked Questions
Find answers to common questions about our services, pricing, and how we can help grow your business.
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General Questions
Pricing & Billing
SEO Services
Web Design
Social Media Management
Reputation Management
General Questions
What services does Scion Media offer?
We offer comprehensive digital marketing services including SEO, web design, social media management, paid advertising, reputation management, branding, local SEO (Boost Local), Google My Business management, and website accessibility services.
How long does it take to see results?
Results vary by service and industry. SEO typically shows improvements in 3-6 months, while paid advertising can show immediate results. We provide detailed timelines during our initial consultation.
Do you work with international clients?
Yes! We have offices in the US, Mexico, and Philippines, and work with clients worldwide. We can tailor our services to meet local market requirements.
What makes Scion Media different from other agencies?
We combine proven strategies with cutting-edge technology, provide transparent reporting, offer 24/7 support, and have a track record of delivering 300% average traffic increases for our clients.
Pricing & Billing
What are your pricing plans?
We offer flexible pricing starting at $999/month for digital marketing services and $299/month for reputation management. We also provide custom enterprise solutions. Contact us for a detailed quote.
Do you offer payment plans?
Yes, we offer flexible payment plans for annual contracts and can work with you to create a payment schedule that fits your budget. We also accept all major credit cards and bank transfers.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. We require 30 days notice to ensure a smooth transition and to complete any ongoing work.
Do you offer discounts for annual contracts?
Yes, we offer significant discounts for annual contracts. Contact us to learn about our annual pricing options and savings.
SEO Services
How long does SEO take to work?
SEO is a long-term strategy. You can expect to see initial improvements in 3-6 months, with significant results typically appearing in 6-12 months. We provide monthly reports to track progress.
What's included in your SEO services?
Our SEO services include on-page optimization, off-page SEO, local SEO, technical SEO, keyword research, content optimization, link building, and monthly performance reports.
Do you guarantee first-page rankings?
While we can't guarantee specific rankings due to Google's algorithm changes, we have a proven track record of improving rankings and driving organic traffic. We focus on sustainable, long-term results.
How do you track SEO progress?
We use advanced tools like Google Analytics, Search Console, and third-party SEO tools to track rankings, traffic, conversions, and other key metrics. You'll receive detailed monthly reports.
Web Design
How long does it take to build a website?
Website development time varies based on complexity. Simple websites take 2-4 weeks, while complex e-commerce sites can take 6-8 weeks. We'll provide a detailed timeline during our consultation.
Do you provide website maintenance?
Yes, we offer ongoing website maintenance including updates, security monitoring, backups, and performance optimization. This ensures your website stays secure and performs optimally.
Can you redesign my existing website?
Absolutely! We specialize in website redesigns and can improve your existing site's design, functionality, and performance while maintaining your brand identity.
Do you build e-commerce websites?
Yes, we build e-commerce websites using platforms like Wix, Shopify, and WooCommerce. We can integrate payment gateways, inventory management, and other e-commerce features.
Social Media Management
Which social media platforms do you manage?
We manage all major platforms including Facebook, Instagram, LinkedIn, Twitter, TikTok, and YouTube. We'll recommend the best platforms for your business based on your target audience.
How often do you post on social media?
Posting frequency varies by platform and industry. Typically, we post 3-5 times per week on Facebook/Instagram, 1-2 times per day on Twitter, and 2-3 times per week on LinkedIn.
Do you create custom graphics and content?
Yes, our team creates custom graphics, videos, and written content tailored to your brand. We also curate relevant industry content to keep your feeds engaging.
How do you measure social media success?
We track engagement rates, follower growth, website traffic from social media, lead generation, and conversion rates. You'll receive detailed monthly reports on your social media performance.
Reputation Management
What platforms do you monitor for reviews?
We monitor Google, Yelp, Facebook, TripAdvisor, and industry-specific review sites. Our basic plan covers 5 platforms, while premium plans include 10+ platforms.
How quickly do you respond to reviews?
We respond to all reviews within 24 hours during business days. For urgent negative reviews, we provide immediate crisis management and response strategies.
Can you help improve my star ratings?
Yes! We use proven strategies to generate positive reviews, respond to negative reviews professionally, and improve your overall rating. We've helped clients increase their ratings by 1-2 stars on average.
Do you provide review generation services?
Yes, we offer automated review request systems via email and SMS, making it easy for satisfied customers to leave reviews. This helps increase your positive review volume.
Support & Communication
What are your support hours?
Our standard support hours are Monday-Friday 9AM-6PM PST. We offer 24/7 emergency support for urgent matters, and priority support for Professional and Enterprise clients.
How do I contact my account manager?
Professional and Enterprise clients have dedicated account managers available via phone, email, and scheduled video calls. Starter clients can reach our support team via email and phone.
How often do you provide reports?
Report frequency varies by plan: Starter plans receive monthly reports, Professional plans receive weekly reports, and Enterprise plans receive daily reports with real-time dashboards.
Can I request changes to my campaign?
Yes, you can request changes at any time. We typically implement changes within 1-2 business days for most services. Urgent changes are prioritized accordingly.
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Business Hours
Standard Support
Emergency Support
For urgent matters, our support team is available 24/7 via email and phone for Professional and Enterprise clients.
Emergency Contact:
support@scionhq.com
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